Refund Policy — Find me Cited

We want you to feel confident subscribing to Find me Cited. This policy covers how refunds and cancellations work for Pro ($39 / month) and one-time credit packs. Legacy Agency ($199 / month) subscribers remain covered under the same refund windows.

First paid charge — 7-day refund window

If you request a refund within 7 days of your first paid charge (after a Pro trial converts, or after you subscribe), we will refund that charge in full. Credit-pack purchases are one-time and are refundable within the same 7-day window if the purchased credits have not been consumed.

To request a refund, use the contact form and select Billing & plans. Include the email on your account. We process refunds within 5 business days; your bank may take another 3–7 days.

Requests after the 7-day window cannot be honoured except for billing errors on our side. Sign in and open Billing to confirm charge dates.

Cancellations

You can cancel your subscription at any time from Billing (sign in required). Cancellation stops future charges immediately. You retain full plan access until the end of your current billing period — we do not prorate or cut off access early.

After the billing period ends, paid access ends and your account is limited to browsing only (no in-app checks). Run history older than 7 days is no longer available until you resubscribe.

Grandfathered / early-bird rates

If your Stripe subscription is still on a legacy promotional rate, that rate lasts only while the subscription stays active. Cancel and resubscribe later and current Pro pricing applies.

Renewals

Subscriptions renew automatically on the same date each month. You will receive a payment receipt by email after each successful charge. If a payment fails, we will retry and notify you — your access is not immediately cut off.

Exceptions

We handle edge cases fairly. If you were charged due to a technical error on our end, we will issue a full refund regardless of timing. Reach out and we will sort it out.

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